Terms and Conditions

Orders - The information we request is used for billing purposes, to fill your orders, and other marketing purposes only. Please Note: if your credit card is declined, your order may be put on hold, until the order is verified over the telephone. Telephone calls will be monitored by One on One Parenting or any other company hired for the purpose of selling products and monitoring phone calls. If you pay by electronic check or EFT, your order may be placed on hold until the order is verified and recorded. If by chance the item that is ordered is not in stock we will ship the order out the moment that item is received into our inventory. The listing of a particular product does not constitute a guarantee or promise of availability. So, if an item you have ordered is not available we will try to contact you to provide status on your order. We strongly encourage our patrons to include a current daytime phone number and email so we may contact them if any delays occur. Also, note that there maybe a slight variation in design due to factory assembly.

Shipping - All orders take two to three business days to process before being shipped. In some cases, orders are shipped out within 24 hours of the order being received. The processing time of an order is completely separate from the shipping time, therefore, to estimate delivery time, please consider the following steps: 1. The time an order is received by our office is sometimes delayed up to 24 hours. 2. The processing time of the order. 3. The actual delivery time of the shipping company. Our office and fulfillment department are open Monday thru Friday, 10am to 5pm CST. No orders are processed or shipped on weekends and holidays. Please note shipping and handling charges are non refundable, and will not be refunded for any reason.

Exchanges - Merchandise may be returned for exchange within 30 days of the order date. If you are exchanging for an item of lesser value, a credit in the amount of the difference will be issued. If you are exchanging for an item of greater value, a charge will be processed. Merchandise will not be exchanged after 30 days from the order date. Merchandise must be shipped back with original packaging and in original box. Please Note: Exchanges or Replacements will only be done one time. Customers exchanging or attempting to exchange outside of the 30 day policy may be reshipped their original product and recharged ground shipping fee.

Refunds - One on One Parenting guarantees that if used as directed with consistency the product will show improvement in your family, and if the customer is not satisfied with the product, the customer may ship Gravity Matters back within 30 days of the order date for a refund of the customer�s payment minus a 20% restocking fee. In order to receive this refund, the entire Gravity Matters product must be shipped back with its original packaging and in its original box. Please allow 30-60 days for refund to occur from date that One on One Parenting receives Gravity Matters. Merchandise can be returned for a refund within 30 days of the order date. Please note Shipping and Handling charges are Not Refundable, and will Not be refunded for any reason. Products returned to One on One Parenting must be in resalable condition. Refunds will only be issued by the method the customer paid with. If an order was paid with a check, we will mail you a check or if paid by a credit card, the refund will posted to the account it was on. In the event a credit card account is closed, the Accounting Department will be able to issue a refund until 180 days after the order date. We would then mail a check for the refund.. Item/items returned to One on One Parenting outside One on One Parenting�s Terms and Conditions will be charged a 20% restocking fee. Products missing or have damaged packaging will be charged a $3.00 package fee. Refunds are done at the discretion of One on One Parenting. One on One Parenting Customers attempting to return outside of the 30 day policy may be reshipped their original product and recharged ground shipping fee.

Restocking/Discarding Fees - If for any reason an item is returned to One on One Parenting outside these terms and conditions, a 20% "restocking/Discarding" fee will be charged.

Shipments Not Accepted / Returned to Sender Shipments - If for any reason a shipment is refused or not accepted, this will be considered outside One on One Parenting Terms and Conditions, and a 20% "restocking/Discarding" fee will be charged.

Credit Card ChargeBacks - Processing a Chargeback is outside One on One Parenting's "Terms and Conditions". Please note that if you start, or process a chargeback against One on One Parenting or any affiliate hired to accept credit card charges, you be imposed a $20 fee against your account.

Order Cancel Request - We do not accept any cancellations. All orders occur in real time and cannot be cancelled after it has been placed. The customer assumes the charges when placing the order. You may return the order once you have received the shipment. If your order is refused and returned to One on One Parenting, you will be charged $6.50, No exceptions, this price is to cover our cost of shipping the product to your location and covering cost to have to shipped back to One on One Parenting. One on One Parenting is NOT responsible for mistyped shipping or billing information.

Disclaimer � One on One Parenting and its products are meant for parents whose families are in crisis, or help other parents avoid crisis. One on One Parenting, its products, owners, agents, etc. are not, nor claim to be, counselors, psychiatrists, psychologists, social workers, or doctors. One on One Parenting is not liable for any damage, harm, or loss that may be caused by the use or misuse of One on One Parenting products. By opening the plastic in the One on One Parenting Products packaging, you are agreeing to the Terms and Conditions set forth.

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